ISO/IEC 20000 is the leading international standard for IT service management. It comprises two parts: ISO/IEC 20000-1, which outlines requirements for setting up an IT service management system, and ISO/IEC 20000-2, which describes best practices. Although the IT Infrastructure Library (ITIL) describes best practices that can achieve the same level of service quality required by ISO/IEC 20000, ITIL certifications normally apply to individuals, while ISO/IEC 20000 enables the entire organisation to be certified.
Why is ISO 20000 important for your business?
An ISO/IEC 20000 certification assures your internal and external customers that your organisation will deliver IT services at a satisfactory level of quality.
How can you prepare for ISO 20000?
You can prepare for the standard by establishing a management system in line with the specifications of ISO/IEC 20000. It is necessary to define the service management policy and the catalogue of services for the organisation. In addition, you will need to conduct an internal audit and a management review prior to the certification, as well as take corrective action to close any identified gaps.
TÜV SÜD can identify gaps for improvement within your IT service management system in accordance with ISO 20000 requirements. We provide preliminary and formal audits against the requirements of the standard.
Our ISO 20000 services
- ISO/IEC 20000 training
- TÜV SÜD offers training courses for your employees to build up your organisation’s knowledge of the ISO/IEC 20000 requirements.
- We verify if your system fulfils the ISO/IEC 20000 requirements and identify possible gaps.
- Our experts conduct a formal audit against the ISO/IEC 20000 requirements.
The TÜV SÜD certification mark
As part of our commitment to deliver unparalleled service quality, our ISO/IEC 20000 certification mark provides a clear and unambiguous assurance of a company’s commitment to delivering effective IT services.
The mark indicates that your systems and processes have been evaluated by one of the most recognised names in quality and safety.
Why choose TÜV SÜD
TÜV SÜD’s experienced auditors possess a high level of expertise, with the training to carry out audits for information security and other quality management systems in many industrial sectors. Through our established worldwide network of professionals, we can provide certification services no matter where you are.
We adopt a holistic approach for all of your IT testing and certification needs, and can provide certification integrated with other management systems. Our renowned independence ensures that the TÜV SÜD certification mark is accepted worldwide, making it a powerful communications tool that can enhance the marketability of your company.